"I started this business because of my father; it was passed on. I grew up with this until I was twenty--I'm a heating and cooling technician by trade. I came back to it because the economy was bad. This was flourishing and here I am."
"Any crazy shoe stories?"
"I'd rather not get into that. I've seen so many weird things. Anything that has leather on it, I have repaired, and I mean *anything*!"